FAQ – Frequently Asked Questions

Got questions about shipping, returns, or product authenticity? You’ll find quick answers below.

Shipping

Do you ship across Canada?

Yes! We ship to all provinces and territories in Canada.

  • Free shipping in GTA: Orders $49+ (before tax)
  • Free shipping Canada-wide: Orders $89+ (before tax)
Do you ship internationally?

Currently, we ship within Canada only. We’re working to expand soon—stay tuned!

How long will my order take to arrive?
  • GTA: 1–3 business days
  • Other provinces: 3–7 business days

Note: Transit times may be longer during holidays, sales, or severe weather.

Orders & Returns

What is your return policy?

We offer 30-day returns for unused and unopened items in original packaging.

For full instructions and eligibility, please see our Return Policy.

What payment methods do you accept?

Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Products & Authenticity

How do I know your products are authentic?

All products at VGLE are 100% authentic, sourced from trusted Korean beauty.

Do you include samples?

Yes—eligible orders include complimentary samples while supplies last.

Do you offer discounts?

Subscribe to our newsletter for $10 off your first order and early access to promos.